Privacy Policy

Effective Date: February 5, 2026

This Privacy Policy explains how Chosen Home Improvements (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit or interact with chosenhomeimprovements.com (the “Site”).

1) Information We Collect

A. Information you provide

  • Contact & estimate requests: When you submit a form, call us, or email us, you may provide information such as your name, phone number, email address, property address, and details about your project.
  • Customer communications: If you contact us, we may keep records of your messages, call details, and our responses.

B. Information collected automatically

  • Usage data: We may collect information about how you use the Site (pages viewed, time on page, clicks, referring/exit pages, approximate location, device type, browser type).
  • Cookies and similar technologies: We may use cookies, pixels, and similar tools to improve Site performance, understand usage, and support marketing/analytics.
  • Server logs: Our hosting provider may collect standard log information such as IP address, date/time of requests, and user agent.

2) How We Use Information

We use information we collect for purposes such as:

  • Providing estimates, scheduling, and delivering services.
  • Responding to inquiries and communicating with you about your project.
  • Improving the Site’s content, usability, reliability, and security.
  • Analyzing Site traffic and performance.
  • Marketing and advertising (where permitted), including measuring campaign effectiveness.
  • Preventing fraud, abuse, and unauthorized access.
  • Complying with legal obligations and enforcing our policies.

3) How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service providers: Vendors who help us operate the Site and business (e.g., hosting, analytics, email, forms, CRM, phone/SMS providers). They are permitted to use information only to provide services to us.
  • Legal and safety: If required by law, subpoena, court order, or if we believe disclosure is necessary to protect rights, safety, or property.
  • Business transfers: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
  • With your direction: If you ask us to share information with a third party (e.g., insurance, HOA, property management), we will do so as directed.

4) Cookies, Analytics, and Advertising

We may use cookies and similar technologies to personalize content, understand traffic, and improve user experience. Some third-party services (such as analytics or advertising partners) may set their own cookies or collect data through the Site. You can control cookies through your browser settings and may be able to opt out of certain targeted advertising via industry opt-out tools.

5) Your Choices

  • Opt-out of marketing: If we send promotional emails, you can unsubscribe using the link in the email (if provided) or contact us to opt out.
  • Cookies: You can disable cookies in your browser. Some Site features may not work properly without them.
  • Update your information: You may contact us to correct or update information you’ve provided.

6) Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and purpose.

7) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no website or system can be guaranteed 100% secure, and we cannot guarantee absolute security.

8) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

9) External Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing information.

10) Florida & U.S. Privacy Rights

Depending on where you live, you may have rights regarding your personal information (such as access, correction, deletion, or opting out of certain processing). To make a request, contact us using the information below. We will respond in accordance with applicable law.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above indicates when it was last revised. Continued use of the Site after changes means you accept the updated policy.

12) Contact Us

If you have questions about this Privacy Policy or your information, contact:

Chosen Home Improvements
Phone: 239-922-7430
Toll-Free: 1-888-785-7878
Email: [email protected]

Business Hours

  • Monday – Thursday: 9am – 7pm
  • Friday: 9am – 5pm
  • Saturday: limited hours
  • Sunday: Closed